Guest Services
Greets guests and checks them into hotel following established procedures, including, but not limited to, assuring all necessary information is received and entered into the computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including, but not limited to, directions, shopping, dining, hotel services, and safety.
Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, and transportation reservations as needed
Resolves guest problems/complaints' utilizes own best judgement in resolving issues or refers to management as needed.
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
Makes and confirms reservations for future hotel guests following established procedures including, but not limited to, assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies, particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including, but not limited to, computing bills, collecting payment, and providing guests with necessary paperwork
Maintains front desk area in a clean and orderly fashion
Possesses and maintains thorough knowledge of hotel and area's attractions
Completes all necessary paperwork; maintains files and records
Performs clerical duties as required including, but not limited to, filing, photocopying, faxing, and mailing
Performs other relate duties as required by management
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